Our Strategy

Our Purpose

Helping Fiji grow

Our Strategic Ambition

Be a trusted, efficient, service-driven tax administration that minimises the tax gap and maintains the protection of Fiji’s borders for the prosperity of the people of Fiji

Our Strategic Objectives

Revenue Collection

Improve revenue collection gaps by simplifying the tax and customs systems and making compliance easy

Client Service Excellence and Stakeholder Collaboration

Provide excellent service to our clients and leverage our partnerships to enhance our operations

Trade Facilitation and Border Security

Promote a seamless trade facilitation process, whilst maintaining the security of Fiji’s borders

Engaged People

Create a high performance culture as an employer of choice where our people are engaged and equipped to serve

Our Strategic Enablers

Technology

Digitally transform our organisation to be future-focused and data driven

Process

Strengthen our processes to support a culture of efficiency and compliance

Our Values

  • Integrity – We act with honesty and uphold the principles expected of us.
  • Respect – We accept individuals for who they are.
  • Empathy – We seek to understand an individual’s perspective.
  • Collaboration – We work with each other to achieve common goals.
  • Excellence – We always strive to do better.

Last Updated - July 2, 2025

Our Strategy

Our Purpose

Helping Fiji grow

Our Strategic Ambition

Be a trusted, efficient, service-driven tax administration that minimises the tax gap and maintains the protection of Fiji’s borders for the prosperity of the people of Fiji

Our Strategic Objectives

Revenue Collection

Improve revenue collection gaps by simplifying the tax and customs systems and making compliance easy

Client Service Excellence and Stakeholder Collaboration

Provide excellent service to our clients and leverage our partnerships to enhance our operations

Trade Facilitation and Border Security

Promote a seamless trade facilitation process, whilst maintaining the security of Fiji’s borders

Engaged People

Create a high performance culture as an employer of choice where our people are engaged and equipped to serve

Our Strategic Enablers

Technology

Digitally transform our organisation to be future-focused and data driven

Process

Strengthen our processes to support a culture of efficiency and compliance

Our Values

  • Integrity – We act with honesty and uphold the principles expected of us.
  • Respect – We accept individuals for who they are.
  • Empathy – We seek to understand an individual’s perspective.
  • Collaboration – We work with each other to achieve common goals.
  • Excellence – We always strive to do better.

Last Updated - July 2, 2025